Support

Join our Discord

The fastest way to get help. Ask a question, report a bug, or see what other players are solving.

discord.gg

Email us

For anything — bugs, billing, feature requests, or just feedback. Include your browser (Chrome or Firefox) and a short description of what happened.

support@fchelper.com

"No solution found" — start here

This is the most common report and it is usually not a fault. The solver only uses what you have allowed it to use, and the defaults are deliberately cautious.

Work through these in order:

• Check the card filters. Special, TOTW and evolved cards are excluded by default. A challenge needing a high rating often cannot be solved without them, and switching one on is usually the whole fix.
• Check the maximum rating cap. If it is set below what the challenge requires, no valid squad exists within your limits.
• Check your exclude list. Cards you protected earlier are still protected. The exclusion list opens from the club widget badge.
• Check the source. Club-only solving cannot fill a challenge your club genuinely cannot cover. Allowing the market shows what the missing cards would cost.
• Check whether the challenge is simply beyond your club. If a challenge needs an 88 rated squad and your best card is 84, no tool can solve it.

The tutorials walk through every option in order.

The squad looks wrong, or used a card I wanted

Exclude that specific player from the placed card on the pitch and solve again — only that slot changes, and the rest of the squad stays as it was. If it keeps happening with a category of card rather than one card, the card-type toggles are the setting to look at rather than the exclude list.

Nothing is ever submitted on your behalf, so a squad you do not like costs you nothing. Clear it or re-solve.

What to include in a bug report

Reports we can act on immediately tend to have these four things:

• Your browser and platform — Chrome or Firefox, desktop or Android.
• What you were doing, in one sentence.
• What you expected, and what happened instead.
• The name of the challenge or screen, if it was specific to one.

Screenshots help a great deal. Never send card details, passwords or your EA login — we will never ask for any of them, and no support request needs them.

Premium & billing

Payments are processed by Stripe. If a subscription doesn't activate after checkout, use the Restore option in the extension panel first — it re-links your subscription instantly. Still stuck? Email us with the approximate purchase time (never send card details).

Subscriptions are cancelled from the in-app subscription manager, and cancelling leaves the free tier working exactly as before — the fifty daily solves, price indicators and duplicate detection are not taken away.

Things that are working as intended

A few reports come in regularly that are not faults:

• It did not submit the challenge. That is deliberate. You always press Submit yourself.
• It left a slot alone. Slots you already filled, and slots the game has locked, are never touched.
• It used untradeable cards first. Also deliberate — those cards cannot be sold, so spending them costs you nothing you could have banked.
• Prices differ slightly from the market. Badges show the cheapest current listing, which moves constantly.

Installing and updating

Install from the Chrome Web Store or Firefox Add-ons. Updates arrive through the store automatically; there is nothing to download and nothing to keep in sync yourself.

If buttons stop appearing after an update, reload the Web App tab — the extension attaches when the page loads. On Firefox for Android the extension is installed like any other add-on and behaves the same as on desktop.

Follow along

Release notes and tips are posted on X and YouTube.